We stand behind our platform. If something goes wrong on our end, we make it right. Below is exactly when and how refunds are processed.
Refund Schedule
✓ Full Refunds~ Partial✗ Non-Refundable
| Scenario | Refund | Processing Time |
|---|---|---|
| Advocate cancels or fails to appear | 100% Full | 3–5 business days |
| Service not rendered within committed time | 100% Full | 3–5 business days |
| Platform technical error / payment failure | 100% Full | 1–3 business days |
| Duplicate payment or overcharge | 100% Full | 1–3 business days |
| Client cancels 48+ hours before service | 100% Full | 5–7 business days |
| Client cancels 24–48 hours before | 50% Partial | 5–7 business days |
| Client cancels under 24 hours before | No Refund | — |
| Service fully delivered; client dissatisfied | Case-by-Case | 7–10 business days |
| Platform convenience fee | Non-Refundable | — |
| GST on any transaction | Non-Refundable | — |
How to Request a Refund
1
Contact Us Within 7 Days
Email grievance@instalegl.in within 7 days of the service date. Include your booking ID and transaction reference.
2
We Review (3 Business Days)
Our team reviews and may contact the advocate for their account. All decisions follow this policy.
3
Refund Credited
UPI: 1–2 days · Net banking: 3–5 days · Cards: 5–7 days
Non-Refundable Scenarios
Legal outcomes — court decisions, negotiation results, case results — are never grounds for a refund. They are entirely outside Instalegl's control. Services fully delivered as described are non-refundable. Requests submitted after 7 days of the service date are not eligible.
Contact
Refund Email
Billing Queries
Grievance Officer
Request Window
Within 7 days of service